Go big and save big on cloud communications.

Change Your Companies capabilities with a VOIP system that works anywhere and everywhere you are

Global Reliable Communications from a single vendor

With a single point of accountability, get the security, reliability, and peace of mind you deserve from a trusted partner.

99.999% Platform-wide uptime SLA
One governance, security, and data privacy model
35+ cloud regions
24/7 expert technical support

Features Included

Call recording
Web conferencing with up to 250 participant
Purchase cost dramatically lower than a traditional hardware PBX
Scaleable - Unlimited extensions and phone lines. No proprietary expansion modules are needed!
Web-based configuration & status indication - Easy phone system management!
Unified communications - Receive voice mail via e-mail & see user presence
Auto attendant (e.g. 1 for sales, 2 for support, etc.)
Reduce long distance and inter office call costs
No more expensive proprietary system phones - Use standard SIP phones
Eliminate the phone wiring and make moving offices easier
Easy call control, presence and extension management
Click to Dial & Call Pop-up for Microsoft Outlook
Receive & Make calls via the standard PSTN using VOIP Gateways or cards
Out of the box configuration for many VOIP providers, VoIP Gateways, Skype and IP Phones.
Advanced Real-time Queue Statistics
Monitor queue status
Review the number of callers in a queue
Advanced Agent Statistics
Log agents in and out of queues
Time an agent logged in/out of the queue
Review the number of answered/unanswered calls
Average and longest wait time and more
Call Back Feature
Allow your customers to hang up and retain their position in the queue
The customer is called back when an agent becomes available
Call back notification emails are sent to the supervisor
Additional Queue Strategies
Round Robin
Longest Waiting
Least Talk Time
Fewest Answered
Hunt By Threes - Random
Hunt By Threes - Prioritized
SLA Alerts
Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
Events are logged in order to meet customer service requirements
SLA notification emails are sent to the supervisor
Listen in
Supervisors can screen calls by listening in without the agent and caller knowing about it
Listen and Whisper
The supervisor may need to relate some important information to the agent without the customer hearing
Barge in
The supervisor can enter the call and assist the agent and customer

Global Reliable Communications from a single vendor

With a single point of accountability, get the security, reliability, and peace of mind you deserve from a trusted partner.

99.999% Platform-wide uptime SLA
One governance, security, and data privacy model
35+ cloud regions
24/7 expert technical support

Features Included

Call recording
Web conferencing with up to 250 participant
Purchase cost dramatically lower than a traditional hardware PBX
Scaleable - Unlimited extensions and phone lines. No proprietary expansion modules are needed!
Web-based configuration & status indication - Easy phone system management!
Unified communications - Receive voice mail via e-mail & see user presence
Auto attendant (e.g. 1 for sales, 2 for support, etc.)
Reduce long distance and inter office call costs
No more expensive proprietary system phones - Use standard SIP phones
Eliminate the phone wiring and make moving offices easier
Easy call control, presence and extension management
Click to Dial & Call Pop-up for Microsoft Outlook
Receive & Make calls via the standard PSTN using VOIP Gateways or cards
Out of the box configuration for many VOIP providers, VoIP Gateways, Skype and IP Phones.
Advanced Real-time Queue Statistics
Monitor queue status
Review the number of callers in a queue
Advanced Agent Statistics
Log agents in and out of queues
Time an agent logged in/out of the queue
Review the number of answered/unanswered calls
Average and longest wait time and more
Call Back Feature
Allow your customers to hang up and retain their position in the queue
The customer is called back when an agent becomes available
Call back notification emails are sent to the supervisor
Additional Queue Strategies
Round Robin
Longest Waiting
Least Talk Time
Fewest Answered
Hunt By Threes - Random
Hunt By Threes - Prioritized
SLA Alerts
Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
Events are logged in order to meet customer service requirements
SLA notification emails are sent to the supervisor
Listen in
Supervisors can screen calls by listening in without the agent and caller knowing about it
Listen and Whisper
The supervisor may need to relate some important information to the agent without the customer hearing
Barge in
The supervisor can enter the call and assist the agent and customer

Global Reliable Communications from a single vendor

With a single point of accountability, get the security, reliability, and peace of mind you deserve from a trusted partner.

99.999% Platform-wide uptime SLA
One governance, security, and data privacy model
35+ cloud regions
24/7 expert technical support

Features Included

Call recording
Web conferencing with up to 250 participant
Purchase cost dramatically lower than a traditional hardware PBX
Scaleable - Unlimited extensions and phone lines. No proprietary expansion modules are needed!
Web-based configuration & status indication - Easy phone system management!
Unified communications - Receive voice mail via e-mail & see user presence
Auto attendant (e.g. 1 for sales, 2 for support, etc.)
Reduce long distance and inter office call costs
No more expensive proprietary system phones - Use standard SIP phones
Eliminate the phone wiring and make moving offices easier
Easy call control, presence and extension management
Click to Dial & Call Pop-up for Microsoft Outlook
Receive & Make calls via the standard PSTN using VOIP Gateways or cards
Out of the box configuration for many VOIP providers, VoIP Gateways, Skype and IP Phones.
Advanced Real-time Queue Statistics
Monitor queue status
Review the number of callers in a queue
Advanced Agent Statistics
Log agents in and out of queues
Time an agent logged in/out of the queue
Review the number of answered/unanswered calls
Average and longest wait time and more
Call Back Feature
Allow your customers to hang up and retain their position in the queue
The customer is called back when an agent becomes available
Call back notification emails are sent to the supervisor
Additional Queue Strategies
Round Robin
Longest Waiting
Least Talk Time
Fewest Answered
Hunt By Threes - Random
Hunt By Threes - Prioritized
SLA Alerts
Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
Events are logged in order to meet customer service requirements
SLA notification emails are sent to the supervisor
Listen in
Supervisors can screen calls by listening in without the agent and caller knowing about it
Listen and Whisper
The supervisor may need to relate some important information to the agent without the customer hearing
Barge in
The supervisor can enter the call and assist the agent and customer

Global Reliable Communications from a single vendor

With a single point of accountability, get the security, reliability, and peace of mind you deserve from a trusted partner.

99.999% Platform-wide uptime SLA
One governance, security, and data privacy model
35+ cloud regions
24/7 expert technical support

Features Included

Live Chat, talk link, to group or indevidual
integrated Fax Server
Screen, PDF sharing in Video Conference
Call Center Features
SLA Alerting

Features Included

Call recording
Web conferencing with up to 250 participant
Purchase cost dramatically lower than a traditional hardware PBX
Scaleable - Unlimited extensions and phone lines. No proprietary expansion modules are needed!
Web-based configuration & status indication - Easy phone system management!
Unified communications - Receive voice mail via e-mail & see user presence
Auto attendant (e.g. 1 for sales, 2 for support, etc.)
Reduce long distance and inter office call costs
No more expensive proprietary system phones - Use standard SIP phones
Eliminate the phone wiring and make moving offices easier
Easy call control, presence and extension management
Click to Dial & Call Pop-up for Microsoft Outlook
Receive & Make calls via the standard PSTN using VOIP Gateways or cards
Out of the box configuration for many VOIP providers, VoIP Gateways, Skype and IP Phones.
Advanced Real-time Queue Statistics
Monitor queue status
Review the number of callers in a queue
Advanced Agent Statistics
Log agents in and out of queues
Time an agent logged in/out of the queue
Review the number of answered/unanswered calls
Average and longest wait time and more
Call Back Feature
Allow your customers to hang up and retain their position in the queue
The customer is called back when an agent becomes available
Call back notification emails are sent to the supervisor
Additional Queue Strategies
Round Robin
Longest Waiting
Least Talk Time
Fewest Answered
Hunt By Threes - Random
Hunt By Threes - Prioritized
SLA Alerts
Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
Events are logged in order to meet customer service requirements
SLA notification emails are sent to the supervisor
Listen in
Supervisors can screen calls by listening in without the agent and caller knowing about it
Listen and Whisper
The supervisor may need to relate some important information to the agent without the customer hearing
Barge in
The supervisor can enter the call and assist the agent and customer

Fits all business needs

Make calls anywhere using Android & IOS apps and more.

The Azure Cloud

With MTS VOIP all VOIP servers are hosted on the Azure cloud separate from any other customers. This provides improved security and reliability for everyone.